Excellence in Service Award

• Total word count should be no more than 2000 words excluding questions.
• Please note the rules at the end of this entry form.
• A maximum of 5 insertions e.g. tables, graphs or photos may be attached at the end of the entry form.
• The maximum file size is 500KB.
• This online form contains 9 questions. Please ensure that you answer all questions. Any entries not adhering to the rules of entry will be eliminated at the next round.
• All entries for this category from Chamber of Commerce Herefordshire and Worcestershire members will automatically be submitted into the British Chambers of Commerce (BCC) awards with the potential to win not only this category but the overall award for Outstanding Achievement with a £50,000 cash prize. Please tick the box if you do NOT wish your entry to be put forward for the BCC Awards
  Please tick this box if you do not wish to be forwarded to for the British Chambers of Commerce awards.
• All entries for this category will be considered for a Business Review from Business Link West Midlands. This could take the format of a telephone call or a visit to your premises. As soon as we receive your application your details will be forwarded to Business Link who will contact you direct if your company meets the eligibility criteria.

Contact Name

Company Name

Company Address

Email Address

Website Address

Telephone Number

Mobile Number

Fax Number

Business Sector

Nature of Business

Main product/service

No. of full time employees

No. of part time employees

Legal status of company

Year trading began

Which Accredited Chamber are you a member of?

For a list of Accredited Chambers please visit http://www.britishchambers.org.uk

Turnover for 2008

Turnover for 2009

Projected turnover for 2010

Net profit for 2008

Net profit for 2009

Projected net profit for 2010

Please provide a brief description of your business, the products or services it supplies, its customers and the markets that it operates in. You should cover:

• The nature of your business
• Your products and services
• Your customers
• Markets that you operate in

Please outline the overall trend in your sales turnover and profit development together with a brief description of key events that have led to these changes where appropriate. You should cover:

• How your sales turnover has developed
• How your profit has developed
• The key events that have led to any changes. Please provide an explanation

What are the objectives for your business over the next 3 years? You should cover:

• Main objectives for the next 3 years
• How these will be achieved
• Effects that these will have on the overall business

Please outline your key objectives and overall strategy for customer service / customer care and how this is incorporated into your business plan? Please also include details of any Quality standards.

• • Internal staffing of your customer services team, including details of training and recruitment strategies to build specialist knowledge and skills.
• • Details of Accreditation Standards such as The Business Excellence Model, ISO9000, Customer First, Investors in People.

How do you measure performance against these objectives and what were your performance levels for 2008? Highlight any areas of excellence. You should cover:

• Demonstrate results where applicable

What is your process for handling and managing customer complaints and feedback? How has this impacted on performance and service levels? You should cover:

• Demonstrate results where applicable (e.g. through customer loyalty)
• Give examples where appropriate

How does your staff development plan incorporate customer care? You should cover:

• Highlight specific staff development activity
• Give examples of where it has been successful

** Please give examples of how specific strategies undertaken by your business have driven growth. Outline the strategy and the impact it has had on your business. Choose a maximum of four strategies, covering areas such as marketing, workforce development, customer service and customer loyalty, environmental impact, financial planning and control, supplier relationships and management, operations, IT, and innovations. You should cover:

• Brief details of up to 4 strategies which you feel have driven growth in your business
• Growth achieved and main impact that each strategy has had on the business

9. ** Please provide a short summary of why your business deserves to win this award and what your company would do with the £50,000 prize if you should win it. You should cover:

• Summary of main reasons why you feel your business stands out from other entrants and deserves to win £50,000
• An explanation of how you would use £50,000 if you won the Award for Outstanding Business Achievement

**Questions will be used to supply additional information as part of the judging of the British Chambers of Commerce Award for Outstanding Business Achievement.

Attachments

Please attach any supporting documents by clicking the browse button below. Please be aware that if you have attached supporting documents it will take slightly longer for the submission to send, depending on how big your documents are.

File 1